Terms & Conditions

Directions Saint Louis, LLC, d/b/a Trips Unlimited  ·  3912 4th St, Marrero, LA 70072  ·  (504) 438-1180  ·  sales@tripsunlimited.com

1. General Terms

These General Terms and Conditions ("Terms and Conditions") set forth the terms and conditions that apply to any person or entity ("the Customer") who seeks to, books, or actually receives any services from Directions Saint Louis, LLC., d/b/a Trips Unlimited ("the Company"). The Company is a Louisiana limited liability company with a principal address of 3912 4th St. Marrero, LA 70072.

These Terms and Conditions govern all uses of the Services (as defined below). By using the Services, including making any reservations, Customer agrees to be bound by these Terms and Conditions, which may be amended from time to time. If Customer does not agree to these Terms and Conditions, then Customer may not use the Services.

2. Accepting the Terms

By using and/or receiving the Services, Customer agrees to be bound by these terms and conditions. Customer may not use the Services if Customer is not legally authorized to accept and be bound by these terms, is not at least 18 years of age, or is not of a legal age to form a binding contract with the Company.

3. The Services

The Company provides motor coach tour services throughout the United States, including physical transportation, tour guides, scheduling, and lodging as applicable ("The Services"). The Company either performs the Services directly or arranges for their provision through trusted third parties.

The Company makes no guaranty regarding the quality and availability of the Services and/or the work of any third-party contractors. Motor coach tour services are complex and logistical challenges may arise. In the event of such an occurrence, the Company makes no representations regarding refunds or other damages, but will work diligently to address any issues.

4. Privacy and Personal Information

Customer can view the Company's Privacy Policy at tripsunlimited.com/privacy. Customer agrees to the applicable Privacy Policy and any changes published by the Company. By signing up for and participating in a tour, you agree to have any pictures taken on tour published in Company printed or web materials. If you do not wish to have your picture used, please notify us prior to traveling.

5. Reservations, Cancellations & Refund Policy

Once Services are booked, the Company immediately begins putting processes in motion — paying third parties, booking transportation, accommodations, and arranging staffing. As a result, the following cancellation schedule applies:

When you cancel	Refund
Any time before final payment has been made	100% refund of all payments made
After final payment has been made	No refund
Day trips	Nonrefundable from the time of booking, but your reservation may be transferred to another traveler

Because final payment dates differ from tour to tour, please check the date for your specific trip. If you are unsure, call us and we will confirm it for you.

All cancellation requests must be submitted in writing via email to sales@tripsunlimited.com. A cancellation is not effective unless Customer receives written confirmation from the Company. The Company is not responsible for canceling any third-party reservations (airfare, lodging, excursions, etc.) made by the Customer.

Gift certificates are non-refundable and may not be redeemed for cash, except where required by law.

6. Fees and Payments

a. Payment Schedule

Each reservation requires a $300 per person deposit (exceptions may apply), credited toward your final payment. Final payment is due between 45 and 120 days prior to departure, depending on the tour — your invoice will state the exact due date. If final payment is not received by the due date, a $50 per person late fee may be assessed or your reservation may be cancelled at our sole discretion. Such cancellation will be treated as a cancellation by the Customer and cancellation charges will apply.

Payments may be made by check or major credit card (Visa, Mastercard, Discover). Participants may be required to provide a signed charge authorization agreement. By authorizing a charge, you waive any right to chargeback in the case of cancellation for any cause (excepting fraud), including Force Majeure events, and agree to the refund policies outlined herein.

b. Currency

All travel prices are quoted in U.S. dollars and are subject to revision in the event of fluctuations in tariff, currency rates, or other factors beyond our control. Fuel surcharges and departure taxes are subject to revision until airline ticketing, approximately 45 days prior to departure.

c. What Is Not Included in Your Reservation Price

Unless specifically listed as included, the following are not included: personal purchases, laundry, telephone calls, optional excursions, travel protection plans, some meals, passport and visa fees, port taxes, airline baggage fees, and gratuities. This is not an exhaustive list.

d. Gratuities

Gratuities for your Tour Director and bus driver are not included and are welcomed at your discretion. Typical gratuities for excellent service are $5–$7 per person, per day for each of your Tour Director and driver.

7. Changes and Cancellations

a. Changes by Customer

Changes to a reservation (departure date, traveler name, etc.) may incur a charge, plus any penalties imposed by suppliers. Changes made within 65 days of departure may incur additional supplier fees. All changes are subject to availability.

b. Cancellations by the Company

The Company reserves the right to cancel any tour at our sole discretion. If a tour is cancelled by the Company and we are unable to reschedule, all funds collected will be refunded in full to the original payer.

8. Entry Requirements

A valid U.S. Passport is required for air travel to/from the U.S. Obtaining appropriate documentation is the passenger's responsibility. The Company bears no responsibility for advising and/or obtaining required travel documentation, or for any delays, damages, or losses related to improper documentation or government entry decisions.

Travel to many parts of the world may involve risks to health and/or safety. Customers are encouraged to consult the U.S. Department of State (travel.state.gov) for current travel advisories.

9. Reservation Details

Pick-up points are determined by the Company based on departure route and number of requests. If fewer than 4 travelers request a point, that point will not be utilized and an alternate location must be selected. Customers will be notified of pick-up timing and location 2–3 weeks before departure. Seating is assigned and rotated on a daily basis. Special seating requests are honored based on availability. The Company reserves the right to change routing on any tour.

10. Disclaimer and Liability Release

The Company acts as an independent contractor arranging travel-related services. The Company, its agents, owners, and affiliates shall not be responsible or liable for any loss, damage, injury, death, delay, or inconvenience arising out of any act, omission, negligence, accident, or default of any company or person providing services, or for conditions beyond their control, including strikes, theft, weather, acts of terrorism, and acts of God.

Travelers voluntarily participate in these activities with the knowledge that significant risks are involved and agree to accept all such risks. As lawful consideration for participating, you agree not to make a claim against the Company for bodily injury, emotional trauma, death, property loss or damage, or other loss arising from your participation in any trip. This release binds your heirs, legal representatives, and assigns. This release shall not apply to claims arising from any intentional or grossly negligent act of the Company.

11. Force Majeure

The Company shall not be responsible for and may make no refund in the event of cancellation due to Force Majeure or events beyond its control, including without limitation: acts of God, strikes, acts of war, terrorism, civil disturbance, government restrictions, changes by air carriers, natural or nuclear activity, epidemic, pandemic, illness, quarantine, adverse weather, fire, or acts or omissions of third parties not under the Company's control.

12. Governing Law and Forum Selection

This Agreement shall be governed by the laws of the State of Louisiana without regard to conflict of laws principles. Any dispute shall be commenced exclusively in the courts of the State of Louisiana or the federal courts located in the State of Louisiana.

13. Modifications

The Company may modify these Terms and Conditions from time to time. The Agreement will always indicate the date it was last revised. Continued use of the Services after changes are posted constitutes acceptance of the revised terms.

14. Severability

If any provision of these Terms and Conditions is held to be illegal, invalid, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms and Conditions constitute the entire agreement between Customer and the Company with respect to your travel, reservation, and request for reservation. They supersede all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.